Drugstore.com: I was disappointed. When your name is Drugstore...

A Drugstore.com customer review by GetHuman user ~disappointed from November 14th, 2017

Background on ~disappointed's case

GetHuman: ~disappointed - can you tell our other Drugstore.com customers when your case took place?
~disappointed: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Drugstore.com, and if so, how?
~disappointed: I used the 800-925-4733 number I found for on the GetHuman Drugstore.com customer phone number page I was on: Drugstore.com Customer Service Phone Number
GetHuman: And which of these common Drugstore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Drugstore.com problems)
~disappointed: "Overcharge/Strange charge" was why I was trying to call.

~disappointed's review of Drugstore.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Drugstore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: I was disappointed. When your name is Drugstore.com one would assume that you sell prescription drugs besides your other merchandise which is advertised
GetHuman: Let's quantify your experience contacting Drugstore.com. On a scale of 1 to 5, how easy is it go get help on a Drugstore.com problem?
~disappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a two out of five on communication.
GetHuman: And what about Drugstore.com's ability to quickly and effectively address your problem?
~disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other Drugstore.com customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Drugstore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Drugstore.com customer service problem that occurred on November 10th, 2017.

Drugstore.com

2.25 of 5 stars | 21 reviews

~disappointed's Drugstore.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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