Duke Energy (NC & SC): The customer service representative misundersto...
A Duke Energy (NC & SC) customer review by GetHuman user ~MM from November 6th, 2017
Background on ~MM's case
GetHuman: ~MM - can you tell our other Duke Energy (NC & SC) customers when your case took place?
~MM: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Duke Energy (NC & SC), and if so, how?
GetHuman: And which of these common Duke Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~MM a list of common Duke Energy (NC & SC) problems)
~MM: "Service Outage" was why I was trying to call.
~MM's review of Duke Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MM: The customer service representative misunderstood me, but I was the one at fault. (So she and her supervisor said.) They are rude, only out for a profit. The service guys are arrogant. If only solar power was a little more affordable I would never deal with them again!
GetHuman: Let's quantify your experience contacting Duke Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (NC & SC) problem?
~MM: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MM: I'd give them a five out of five on communication.
GetHuman: And what about Duke Energy (NC & SC)'s ability to quickly and effectively address your problem?
~MM: For that I would say five out of five.
GetHuman: And finally- any advice for other Duke Energy (NC & SC) customers?
~MM: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MM taken from his Duke Energy (NC & SC) customer service problem that occurred on November 4th, 2017.