Duke Energy (OH & KY): not willing to let me speak with a manager and...
A Duke Energy (OH & KY) customer review by GetHuman user ~Allison from November 24th, 2017
Background on ~Allison's case
GetHuman: ~Allison - can you tell our other Duke Energy (OH & KY) customers when your case took place?
~Allison: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Duke Energy (OH & KY), and if so, how?
GetHuman: And which of these common Duke Energy (OH & KY) customer issues best describes the reason you wanted to talk to them?
(Shows ~Allison a list of common Duke Energy (OH & KY) problems)
~Allison: "Meter reading" was why I was trying to call.
~Allison's review of Duke Energy (OH & KY) customer service
GetHuman: So how would you sum up your experience for GetHuman's Duke Energy (OH & KY) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Allison: not willing to let me speak with a manager and very rude! No other electric company to choose from so they've got us by the balls! Pay it or go without electric, what would you choose with * kids?
GetHuman: Let's quantify your experience contacting Duke Energy (OH & KY). On a scale of 1 to 5, how easy is it go get help on a Duke Energy (OH & KY) problem?
~Allison: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Allison: I'd give them a two out of five on communication.
GetHuman: And what about Duke Energy (OH & KY)'s ability to quickly and effectively address your problem?
~Allison: For that I would say three out of five.
GetHuman: And finally- any advice for other Duke Energy (OH & KY) customers?
~Allison: Call them early in the day or late. Don't forget any personal or account information you might need for Duke Energy (OH & KY) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Allison taken from his Duke Energy (OH & KY) customer service problem that occurred on November 20th, 2017.