E-ZPass Maryland: Dear E-ZPass Administrator,* *I would like to k...
A E-ZPass Maryland customer review by GetHuman user ~ronsollod from November 19th, 2017
Background on ~ronsollod's case
GetHuman: ~ronsollod - can you tell our other E-ZPass Maryland customers when your case took place?
~ronsollod: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to E-ZPass Maryland, and if so, how?
GetHuman: And which of these common E-ZPass Maryland customer issues best describes the reason you wanted to talk to them?
(Shows ~ronsollod a list of common E-ZPass Maryland problems)
~ronsollod: "Missing item" was why I was trying to call.
~ronsollod's review of E-ZPass Maryland customer service
GetHuman: So how would you sum up your experience for GetHuman's E-ZPass Maryland customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ronsollod: Dear E-ZPass Administrator,* *I would like to know whom the Supervisor is of this section. I have written to EZ-Pass * times in the past * months. I have had the automated response message each time that someone would be responding to my emails. *Well, we are in December, I want to SPEAK to the person in charge ASAP. My account is messed up and I want the corrections made ASAP.* *Thank you, * * *Ron Sollod**** Overlea Pl*Abingdin, MD *********-***-****
GetHuman: Let's quantify your experience contacting E-ZPass Maryland. On a scale of 1 to 5, how easy is it go get help on a E-ZPass Maryland problem?
~ronsollod: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ronsollod: I'd give them a three out of five on communication.
GetHuman: And what about E-ZPass Maryland's ability to quickly and effectively address your problem?
~ronsollod: For that I would say four out of five.
GetHuman: And finally- any advice for other E-ZPass Maryland customers?
~ronsollod: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass Maryland to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ronsollod taken from his E-ZPass Maryland customer service problem that occurred on November 14th, 2017.