E-ZPass New Jersey: AUTOMATED SYSTEM IS VERY POOR, LIVE CHAT NEVER...

A E-ZPass New Jersey customer review by GetHuman user ~upset customer from November 1st, 2017

Background on ~upset customer's case

GetHuman: ~upset customer - can you tell our other E-ZPass New Jersey customers when your case took place?
~upset customer: Yes. It was middle of the night, on October 24th.
GetHuman: Did you reach out to E-ZPass New Jersey, and if so, how?
~upset customer: I used the 888-288-6865 number I found for on the GetHuman E-ZPass New Jersey customer phone number page I was on: E-ZPass New Jersey Customer Service Phone Number
GetHuman: And which of these common E-ZPass New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common E-ZPass New Jersey problems)
~upset customer: "Make a booking" was why I was trying to call.

~upset customer's review of E-ZPass New Jersey customer service

GetHuman: So how would you sum up your experience for GetHuman's E-ZPass New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: AUTOMATED SYSTEM IS VERY POOR, LIVE CHAT NEVER AVAILABLE, ALL I WANT IS TO PUT MONEY INTO MY ACCOUNT AND CANT GET ANYONE TO HELP ME....MAYBE IF YOU SENT ME A STATEMENT THAT WOULD HELP
GetHuman: Let's quantify your experience contacting E-ZPass New Jersey. On a scale of 1 to 5, how easy is it go get help on a E-ZPass New Jersey problem?
~upset customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a four out of five on communication.
GetHuman: And what about E-ZPass New Jersey's ability to quickly and effectively address your problem?
~upset customer: For that I would say five out of five.
GetHuman: And finally- any advice for other E-ZPass New Jersey customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for E-ZPass New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his E-ZPass New Jersey customer service problem that occurred on October 24th, 2017.

E-ZPass New Jersey

4.38 of 5 stars | 56 reviews

~upset customer's E-ZPass New Jersey Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like E-ZPass New Jersey, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with E-ZPass New Jersey in any way.

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