EMS.com: I CALL MANY TIMES AND TELLING ME THAT I WILL RE...

A EMS.com customer review by GetHuman user ~BADTZ from November 19th, 2017

Background on ~BADTZ's case

GetHuman: ~BADTZ - can you tell our other EMS.com customers when your case took place?
~BADTZ: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to EMS.com, and if so, how?
~BADTZ: I used a help page I found on the GetHuman EMS.com customer service contact info page: Contact EMS.com Customer Service
GetHuman: And which of these common EMS.com customer issues best describes the reason you wanted to talk to them?
(Shows ~BADTZ a list of common EMS.com problems)
~BADTZ: "Complaint" was why I was trying to contact.

~BADTZ's review of EMS.com customer service

GetHuman: So how would you sum up your experience for GetHuman's EMS.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BADTZ: I CALL MANY TIMES AND TELLING ME THAT I WILL RECEIVE A CALL FROM THEM BUT UP TO NOW I DIDNT RECEIVE ANY CALL.HOW MANY TIMES I NEED TO CALL YOU JUST TO GIVE ME IMMEDIATE RESPONSE FOR MY QUESTION?
GetHuman: Let's quantify your experience contacting EMS.com. On a scale of 1 to 5, how easy is it go get help on a EMS.com problem?
~BADTZ: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BADTZ: I'd give them a two out of five on communication.
GetHuman: And what about EMS.com's ability to quickly and effectively address your problem?
~BADTZ: For that I would say one out of five.
GetHuman: And finally- any advice for other EMS.com customers?
~BADTZ: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for EMS.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BADTZ taken from his EMS.com customer service problem that occurred on November 12th, 2017.

EMS.com

1.00 of 5 stars | 4 reviews

~BADTZ's EMS.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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