EVINE Live: Still waiting on hold after ** mins. I cancele...

A EVINE Live customer review by GetHuman user GetHuman-79940 from November 25th, 2017

Background on GetHuman-79940's case

GetHuman: GetHuman-79940 - can you tell our other EVINE Live customers when your case took place?
GetHuman-79940: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to EVINE Live, and if so, how?
GetHuman-79940: I used the 800-676-5523 number I found for on the GetHuman EVINE Live customer phone number page I was on: EVINE Live Customer Service Phone Number
GetHuman: And which of these common EVINE Live customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79940 a list of common EVINE Live problems)
GetHuman-79940: "Warranty claim" was why I was trying to call.

GetHuman-79940's review of EVINE Live customer service

GetHuman: So how would you sum up your experience for GetHuman's EVINE Live customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79940: Still waiting on hold after ** mins. I canceled my order ** minutes after I placed it and still charged me. It's over * week and still no refund. Totally unacceptable!!!
GetHuman: Let's quantify your experience contacting EVINE Live. On a scale of 1 to 5, how easy is it go get help on a EVINE Live problem?
GetHuman-79940: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79940: I'd give them a three out of five on communication.
GetHuman: And what about EVINE Live's ability to quickly and effectively address your problem?
GetHuman-79940: For that I would say one out of five.
GetHuman: And finally- any advice for other EVINE Live customers?
GetHuman-79940: Call them early in the day or late. Don't forget any personal or account information you might need for EVINE Live to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79940 taken from his EVINE Live customer service problem that occurred on November 18th, 2017.

EVINE Live

1.00 of 5 stars | 17 reviews

GetHuman-79940's EVINE Live Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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