Electronic Arts: I got sent back to the stupid site that couldn...

A Electronic Arts customer review by GetHuman user ~Bren from November 19th, 2017

Background on ~Bren's case

GetHuman: ~Bren - can you tell our other Electronic Arts customers when your case took place?
~Bren: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
~Bren: I used the 650-628-1500 number I found for on the GetHuman Electronic Arts customer phone number page I was on: Electronic Arts Customer Service Phone Number
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Bren a list of common Electronic Arts problems)
~Bren: "In Game Problem" was why I was trying to contact.

~Bren's review of Electronic Arts customer service

GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bren: I got sent back to the stupid site that couldn't help me in the first place. I won't be buying anymore ea games that's for sure. This is the support I get.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Bren: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bren: I'd give them a two out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Bren: For that I would say five out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Bren: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bren taken from his Electronic Arts customer service problem that occurred on November 15th, 2017.

Electronic Arts

2.15 of 5 stars | 144 reviews

~Bren's Electronic Arts Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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