Empire Blue Cross Blue Shield: I got through right away and the person was ver...

A Empire Blue Cross Blue Shield customer review by GetHuman user ~Anon from November 19th, 2017

Background on ~Anon's case

GetHuman: ~Anon - can you tell our other Empire Blue Cross Blue Shield customers when your case took place?
~Anon: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to Empire Blue Cross Blue Shield, and if so, how?
~Anon: I used the 800-450-8753 number I found for on the GetHuman Empire Blue Cross Blue Shield customer phone number page I was on: Empire Blue Cross Blue Shield Customer Service Phone Number
GetHuman: And which of these common Empire Blue Cross Blue Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Empire Blue Cross Blue Shield problems)
~Anon: "Get insurance" was why I was trying to call.

~Anon's review of Empire Blue Cross Blue Shield customer service

GetHuman: So how would you sum up your experience for GetHuman's Empire Blue Cross Blue Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I got through right away and the person was very nice, but was only able to direct me back to the same customer service number where I had already been disconnected from * times after multiple hours on hold.
GetHuman: Let's quantify your experience contacting Empire Blue Cross Blue Shield. On a scale of 1 to 5, how easy is it go get help on a Empire Blue Cross Blue Shield problem?
~Anon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a four out of five on communication.
GetHuman: And what about Empire Blue Cross Blue Shield's ability to quickly and effectively address your problem?
~Anon: For that I would say three out of five.
GetHuman: And finally- any advice for other Empire Blue Cross Blue Shield customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Empire Blue Cross Blue Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Empire Blue Cross Blue Shield customer service problem that occurred on November 9th, 2017.

Empire Blue Cross Blue Shield

3.33 of 5 stars | 58 reviews

~Anon's Empire Blue Cross Blue Shield Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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