Facebook told me they do not reply from this ad...

A Facebook customer review by GetHuman user ~Ryan proctor from November 28th, 2017

Background on ~Ryan proctor's case

GetHuman: ~Ryan proctor - can you tell our other Facebook customers when your case took place?
~Ryan proctor: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
~Ryan proctor: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Ryan proctor a list of common Facebook problems)
~Ryan proctor: "Refund" was why I was trying to contact.

~Ryan proctor's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ryan proctor: Facebook told me they do not reply from this address, please go to Facebook help to get in contact with us
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Ryan proctor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ryan proctor: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Ryan proctor: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Ryan proctor: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ryan proctor taken from his Facebook customer service problem that occurred on November 18th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Ryan proctor's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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