Facebook: Poor customer service
A Facebook customer review by GetHuman user ~Eric honeybee benfield from November 27th, 2017
Background on ~Eric honeybee benfield's case
GetHuman: ~Eric honeybee benfield - can you tell our other Facebook customers when your case took place?
~Eric honeybee benfield: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric honeybee benfield a list of common Facebook problems)
~Eric honeybee benfield: "Recover Hacked Account" was why I was trying to contact.
~Eric honeybee benfield's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric honeybee benfield: Poor customer service
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Eric honeybee benfield: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric honeybee benfield: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Eric honeybee benfield: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Eric honeybee benfield: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric honeybee benfield taken from his Facebook customer service problem that occurred on November 26th, 2017.