Facebook: Recording picked up I didn't get to speak to anyone
A Facebook customer review by GetHuman user ~brit list from November 23rd, 2017
Background on ~brit list's case
GetHuman: ~brit list - can you tell our other Facebook customers when your case took place?
~brit list: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~brit list a list of common Facebook problems)
~brit list: "Recover Hacked Account" was why I was trying to contact.
~brit list's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brit list: Recording picked up I didn't get to speak to anyone
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~brit list: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brit list: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~brit list: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~brit list: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brit list taken from his Facebook customer service problem that occurred on November 14th, 2017.