Fidelity Investments: received email out of the blue, for an account...

A Fidelity Investments customer review by GetHuman user GetHuman-143093 from November 11th, 2017

Background on GetHuman-143093's case

GetHuman: GetHuman-143093 - can you tell our other Fidelity Investments customers when your case took place?
GetHuman-143093: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Fidelity Investments, and if so, how?
GetHuman-143093: I used the 800-544-6666 number I found for on the GetHuman Fidelity Investments customer phone number page I was on: Fidelity Investments Customer Service Phone Number
GetHuman: And which of these common Fidelity Investments customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-143093 a list of common Fidelity Investments problems)
GetHuman-143093: "Speak to an agent" was why I was trying to call.

GetHuman-143093's review of Fidelity Investments customer service

GetHuman: So how would you sum up your experience for GetHuman's Fidelity Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-143093: received email out of the blue, for an account that was closed years ago. Supposedly there is a check outstanding from **** that I should tell them my ssn to claim.**Very unsafe practice (for me). And very scary since Fidelity has my current ***K! Maybe it's time to move this fund.
GetHuman: Let's quantify your experience contacting Fidelity Investments. On a scale of 1 to 5, how easy is it go get help on a Fidelity Investments problem?
GetHuman-143093: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-143093: I'd give them a five out of five on communication.
GetHuman: And what about Fidelity Investments's ability to quickly and effectively address your problem?
GetHuman-143093: For that I would say three out of five.
GetHuman: And finally- any advice for other Fidelity Investments customers?
GetHuman-143093: Call them early in the day or late. Don't forget any personal or account information you might need for Fidelity Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-143093 taken from his Fidelity Investments customer service problem that occurred on November 5th, 2017.

Fidelity Investments

3.13 of 5 stars | 44 reviews

GetHuman-143093's Fidelity Investments Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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