Fingerhut: Horrible is being polite!!Long list of poor cus...

A Fingerhut customer review by GetHuman user ~_Why _The _Face,P.C.S. from November 19th, 2017

Background on ~_Why _The _Face,P.C.S.'s case

GetHuman: ~_Why _The _Face,P.C.S. - can you tell our other Fingerhut customers when your case took place?
~_Why _The _Face,P.C.S.: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~_Why _The _Face,P.C.S.: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~_Why _The _Face,P.C.S. a list of common Fingerhut problems)
~_Why _The _Face,P.C.S.: "Make a purchase" was why I was trying to call.

~_Why _The _Face,P.C.S.'s review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~_Why _The _Face,P.C.S.: Horrible is being polite!!Long list of poor customer service*errors & no one is doing anything about it, over a week later.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~_Why _The _Face,P.C.S.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~_Why _The _Face,P.C.S.: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~_Why _The _Face,P.C.S.: For that I would say four out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~_Why _The _Face,P.C.S.: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~_Why _The _Face,P.C.S. taken from his Fingerhut customer service problem that occurred on November 14th, 2017.

Fingerhut

2.00 of 5 stars | 126 reviews

~_Why _The _Face,P.C.S.'s Fingerhut Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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