Fingerhut: I wanted to talk to person about missing items...

A Fingerhut customer review by GetHuman user ~kimberly white from November 20th, 2017

Background on ~kimberly white's case

GetHuman: ~kimberly white - can you tell our other Fingerhut customers when your case took place?
~kimberly white: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~kimberly white: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~kimberly white a list of common Fingerhut problems)
~kimberly white: "Account access" was why I was trying to call.

~kimberly white's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kimberly white: I wanted to talk to person about missing items no one answer phone states your company opens at *am currently *** no one answers very frustrating being a new custoume this may be last order
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~kimberly white: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kimberly white: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~kimberly white: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~kimberly white: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kimberly white taken from his Fingerhut customer service problem that occurred on November 16th, 2017.

Fingerhut

2.00 of 5 stars | 126 reviews

~kimberly white's Fingerhut Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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