Frontier Airlines: I give this a horrible because I've been on hol...

A Frontier Airlines customer review by GetHuman user ~Violetta Bloom from November 14th, 2017

Background on ~Violetta Bloom's case

GetHuman: ~Violetta Bloom - can you tell our other Frontier Airlines customers when your case took place?
~Violetta Bloom: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
~Violetta Bloom: I used the 801-401-9000 number I found for on the GetHuman Frontier Airlines customer phone number page I was on: Frontier Airlines Customer Service Phone Number
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Violetta Bloom a list of common Frontier Airlines problems)
~Violetta Bloom: "Complaint" was why I was trying to call.

~Violetta Bloom's review of Frontier Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Violetta Bloom: I give this a horrible because I've been on hold for an hour just to book a reservation for my cat. They STILL haven't answered. I'm tired. I work the graveyard shift. Maybe I'll cancel my flight! this is completely unacceptable. Hire some more people, geeze!!!
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Violetta Bloom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Violetta Bloom: I'd give them a four out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Violetta Bloom: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Violetta Bloom: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Violetta Bloom taken from his Frontier Airlines customer service problem that occurred on November 5th, 2017.

Frontier Airlines

2.08 of 5 stars | 202 reviews

~Violetta Bloom's Frontier Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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