Frontier Communications: Astonishingly, this is the best number to use...

A Frontier Communications customer review by GetHuman user ~WestVirginia Sufferer from November 14th, 2017

Background on ~WestVirginia Sufferer's case

GetHuman: ~WestVirginia Sufferer - can you tell our other Frontier Communications customers when your case took place?
~WestVirginia Sufferer: Yes I can. It was late at night, on November 7th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
~WestVirginia Sufferer: I used the 800-921-8101 number I found for on the GetHuman Frontier Communications customer phone number page I was on: Frontier Communications Customer Service Phone Number
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~WestVirginia Sufferer a list of common Frontier Communications problems)
~WestVirginia Sufferer: "Make a Payment" was why I was trying to call.

~WestVirginia Sufferer's review of Frontier Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WestVirginia Sufferer: Astonishingly, this is the best number to use. But Frontier simply does not care about customers and you will be forced to go through endless loops.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~WestVirginia Sufferer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WestVirginia Sufferer: I'd give them a three out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~WestVirginia Sufferer: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~WestVirginia Sufferer: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WestVirginia Sufferer taken from his Frontier Communications customer service problem that occurred on November 7th, 2017.

Frontier Communications

2.32 of 5 stars | 173 reviews

~WestVirginia Sufferer's Frontier Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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