GameFly: These people say we had a game that we never ha...

A GameFly customer review by GetHuman user ~Fed Up from November 18th, 2017

Background on ~Fed Up's case

GetHuman: ~Fed Up - can you tell our other GameFly customers when your case took place?
~Fed Up: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to GameFly, and if so, how?
~Fed Up: I used the 888-986-6400 number I found for on the GetHuman GameFly customer phone number page I was on: GameFly Customer Service Phone Number
GetHuman: And which of these common GameFly customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up a list of common GameFly problems)
~Fed Up: "Make a purchase" was why I was trying to call.

~Fed Up's review of GameFly customer service

GetHuman: So how would you sum up your experience for GetHuman's GameFly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up: These people say we had a game that we never had....They charge your credit card for service that you never had...RIP OFF
GetHuman: Let's quantify your experience contacting GameFly. On a scale of 1 to 5, how easy is it go get help on a GameFly problem?
~Fed Up: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up: I'd give them a three out of five on communication.
GetHuman: And what about GameFly's ability to quickly and effectively address your problem?
~Fed Up: For that I would say four out of five.
GetHuman: And finally- any advice for other GameFly customers?
~Fed Up: Call them early in the day or late. Don't forget any personal or account information you might need for GameFly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up taken from his GameFly customer service problem that occurred on November 13th, 2017.

GameFly

3.11 of 5 stars | 63 reviews

~Fed Up's GameFly Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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