GoDaddy: Breathtaking arrogance to do away with email su...

A GoDaddy customer review by GetHuman user ~Hopoff from November 23rd, 2017

Background on ~Hopoff's case

GetHuman: ~Hopoff - can you tell our other GoDaddy customers when your case took place?
~Hopoff: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to GoDaddy, and if so, how?
~Hopoff: I used the 866-938-1119 number I found for on the GetHuman GoDaddy customer phone number page I was on: GoDaddy Customer Service Phone Number
GetHuman: And which of these common GoDaddy customer issues best describes the reason you wanted to talk to them?
(Shows ~Hopoff a list of common GoDaddy problems)
~Hopoff: "Cancel Domain" was why I was trying to call.

~Hopoff's review of GoDaddy customer service

GetHuman: So how would you sum up your experience for GetHuman's GoDaddy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hopoff: Breathtaking arrogance to do away with email support - am having untold technical problems and can't contact them 'cos abroad. Do not recommend them.
GetHuman: Let's quantify your experience contacting GoDaddy. On a scale of 1 to 5, how easy is it go get help on a GoDaddy problem?
~Hopoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hopoff: I'd give them a two out of five on communication.
GetHuman: And what about GoDaddy's ability to quickly and effectively address your problem?
~Hopoff: For that I would say one out of five.
GetHuman: And finally- any advice for other GoDaddy customers?
~Hopoff: Call them early in the day or late. Don't forget any personal or account information you might need for GoDaddy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hopoff taken from his GoDaddy customer service problem that occurred on November 18th, 2017.

GoDaddy

2.69 of 5 stars | 296 reviews

~Hopoff's GoDaddy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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