Green Dot: I would give this review * stars if I could! I...

A Green Dot customer review by GetHuman user ~Kel64 from November 27th, 2017

Background on ~Kel64's case

GetHuman: ~Kel64 - can you tell our other Green Dot customers when your case took place?
~Kel64: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Green Dot, and if so, how?
~Kel64: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Kel64 a list of common Green Dot problems)
~Kel64: "Lower my rate" was why I was trying to call.

~Kel64's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kel64: I would give this review * stars if I could! I've been a greed dot customer for * or * years, with no problems, my card got hacked and went to Florida without me (I live in MT) and all of my money was spent by some Asshat, I reported it, eventually got credited the stolen money, but here's the kicker. My card was deactivated, a "new" one was sent on "*****" as was told "You will have it by *****". May ** comes and goes, and I call and they tell me "wait till *****" I wait till May **th, still no card they say wait till *****, ***** has come, still no card, they told me to wait for the mail delivery. Really? Yeah, I DID that, still no card. "Oh we mailed it on *****". Effing liars in the Phillipines, and telling me they are in California, but no surfer dudes ever answer the phone, only phillipinos. I was unaware that California is now entirely populated by the people of the Phillipines. BTW after my direct deposit went to that card * weeks ago, I have nearly $*K I can't access! Sweet hu
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Kel64: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kel64: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Kel64: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Kel64: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kel64 taken from his Green Dot customer service problem that occurred on November 25th, 2017.

Green Dot

1.48 of 5 stars | 352 reviews

~Kel64's Green Dot Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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