Groupon: Product was supposed to be shipped within ** da...
A Groupon customer review by GetHuman user GetHuman-341941 from November 23rd, 2017
Background on GetHuman-341941's case
GetHuman: GetHuman-341941 - can you tell our other Groupon customers when your case took place?
GetHuman-341941: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341941 a list of common Groupon problems)
GetHuman-341941: "Order Never Arrived" was why I was trying to contact.
GetHuman-341941's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341941: Product was supposed to be shipped within ** days of order being placed. It has been ** days and I can't even get anyone to tell me if the product exists. One person told me it shipped on Sept *, then I received an email later that said they are having problems with this product, but no explanation. I can't believe that in this day of technology that nobody knows anything, or what carrier shipped it. Unbelievable stupidity.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-341941: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341941: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-341941: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-341941: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341941 taken from his Groupon customer service problem that occurred on November 21st, 2017.