H. H. Gregg: When live person finally answered, before I cou...

A H. H. Gregg customer review by GetHuman user GetHuman-18943 from November 16th, 2017

Background on GetHuman-18943's case

GetHuman: GetHuman-18943 - can you tell our other H. H. Gregg customers when your case took place?
GetHuman-18943: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to H. H. Gregg, and if so, how?
GetHuman-18943: I used the 732-357-1875 number I found for on the GetHuman H. H. Gregg customer phone number page I was on: H. H. Gregg Customer Service Phone Number
GetHuman: And which of these common H. H. Gregg customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18943 a list of common H. H. Gregg problems)
GetHuman-18943: "Where to buy" was why I was trying to call.

GetHuman-18943's review of H. H. Gregg customer service

GetHuman: So how would you sum up your experience for GetHuman's H. H. Gregg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18943: When live person finally answered, before I could detai the problem she abruptly said hold a second and passed me to the Manufacturer. The manufacturer had already cancelled their appointment once and were doing it again. Stove is less than * months old and has had two switches explode so far
GetHuman: Let's quantify your experience contacting H. H. Gregg. On a scale of 1 to 5, how easy is it go get help on a H. H. Gregg problem?
GetHuman-18943: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18943: I'd give them a four out of five on communication.
GetHuman: And what about H. H. Gregg's ability to quickly and effectively address your problem?
GetHuman-18943: For that I would say one out of five.
GetHuman: And finally- any advice for other H. H. Gregg customers?
GetHuman-18943: Call them early in the day or late. Don't forget any personal or account information you might need for H. H. Gregg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18943 taken from his H. H. Gregg customer service problem that occurred on November 15th, 2017.

H. H. Gregg

1.17 of 5 stars | 49 reviews

GetHuman-18943's H. H. Gregg Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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