H&R Block: If you normally do your own returns, I would hi...
A H&R Block customer review by GetHuman user ~Jeffery of LBC from November 15th, 2017
Background on ~Jeffery of LBC's case
GetHuman: ~Jeffery of LBC - can you tell our other H&R Block customers when your case took place?
~Jeffery of LBC: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeffery of LBC a list of common H&R Block problems)
~Jeffery of LBC: "Track a Tax Return" was why I was trying to call.
~Jeffery of LBC's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeffery of LBC: If you normally do your own returns, I would highly suggest you take advantage of H&R Block's *nd look offer. They checkout your current and past returns for free. Long Beach Tax Specialist Darcy Alvarez did a particularly good job of finding omissions and educating me on some issues within my returns.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Jeffery of LBC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeffery of LBC: I'd give them a one out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Jeffery of LBC: For that I would say four out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Jeffery of LBC: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeffery of LBC taken from his H&R Block customer service problem that occurred on November 12th, 2017.