HP: Can't understand through their thick accents. C...

A HP customer review by GetHuman user ~pissed off at hp from November 22nd, 2017

Background on ~pissed off at hp's case

GetHuman: ~pissed off at hp - can you tell our other HP customers when your case took place?
~pissed off at hp: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to HP, and if so, how?
~pissed off at hp: I used the 800-752-0900 number I found for on the GetHuman HP customer phone number page I was on: HP Customer Service Phone Number
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off at hp a list of common HP problems)
~pissed off at hp: "Returns and Repairs" was why I was trying to call.

~pissed off at hp's review of HP customer service

GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off at hp: Can't understand through their thick accents. Called multiple times, no help. Why does HP think I'll say "OK" to having a person in a foreign country take remote control of my computer?
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~pissed off at hp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off at hp: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~pissed off at hp: For that I would say three out of five.
GetHuman: And finally- any advice for other HP customers?
~pissed off at hp: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off at hp taken from his HP customer service problem that occurred on November 16th, 2017.

HP

2.69 of 5 stars | 298 reviews

~pissed off at hp's HP Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HP, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HP in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!