Hertz - Customer Support: I could not reach Hertz at the number they prov...
A Hertz - Customer Support customer review by GetHuman user ~Chicago from November 18th, 2017
Background on ~Chicago's case
GetHuman: ~Chicago - can you tell our other Hertz - Customer Support customers when your case took place?
~Chicago: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Chicago a list of common Hertz - Customer Support problems)
~Chicago: "Change booking" was why I was trying to call.
~Chicago's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chicago: I could not reach Hertz at the number they provided plus it was not a *** number. I should have to pay a phone bill for their mistake?? They accused us of stealing a car off the lot even though we had a reservation, a receipt for the day we rented the car and a receipt for when we returned the car. Just to add salt to the wound they double billed us. I called this number, the agent transferred me to another agent who took the time to look everything up. Worth the ** minute hold time. She called me back the SAME day to say the police report had the wrong license plate number and while she was looking at our file noticed the double billing and would put through a correction. STACY deserves a raise!
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Chicago: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chicago: I'd give them a two out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Chicago: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Chicago: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chicago taken from his Hertz - Customer Support customer service problem that occurred on November 15th, 2017.