Hertz - Customer Support: I have called customer service * times in the l...
A Hertz - Customer Support customer review by GetHuman user ~Chet from November 24th, 2017
Background on ~Chet's case
GetHuman: ~Chet - can you tell our other Hertz - Customer Support customers when your case took place?
~Chet: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Chet a list of common Hertz - Customer Support problems)
~Chet: "Change booking" was why I was trying to call.
~Chet's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chet: I have called customer service * times in the last two days. I was charged an extra day ($**) on the rental for returning the car ** minutes late. Every time I call customer service, they try to transfer me to the local office, but that always goes to a full mailbox. *I have tried calling the pitt airport location number directly at least ** times, but that again goes unanswered to a full mailbox.**I was given keys to the car at exactly *.** pm on the **th and I was back at the hertz return lot at exactly *.** on the **th. I don't see any reason for an extra days charge. **Please help me get a refund for the extra day charge. Thanks.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Chet: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chet: I'd give them a two out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Chet: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Chet: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chet taken from his Hertz - Customer Support customer service problem that occurred on November 18th, 2017.