Hertz: Disconnected before the problem was solved. I...

A Hertz customer review by GetHuman user GetHuman-216306 from November 19th, 2017

Background on GetHuman-216306's case

GetHuman: GetHuman-216306 - can you tell our other Hertz customers when your case took place?
GetHuman-216306: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman-216306: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216306 a list of common Hertz problems)
GetHuman-216306: "Find a Reservation" was why I was trying to call.

GetHuman-216306's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216306: Disconnected before the problem was solved. I called back and they couldn't solve my problem (Gold Plus number not being recognized by their system), and they recommended that I just re-enroll. **You cannot bypass the initial promotional announcements in the phone tree, even if you know which option you want, which is annoying.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
GetHuman-216306: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216306: I'd give them a four out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
GetHuman-216306: For that I would say one out of five.
GetHuman: And finally- any advice for other Hertz customers?
GetHuman-216306: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216306 taken from his Hertz customer service problem that occurred on November 13th, 2017.

Hertz

2.08 of 5 stars | 87 reviews

GetHuman-216306's Hertz Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hertz, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hertz in any way.

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