HigherOne: I decided to write this review just because I a...

A HigherOne customer review by GetHuman user ~angry customer from November 11th, 2017

Background on ~angry customer's case

GetHuman: ~angry customer - can you tell our other HigherOne customers when your case took place?
~angry customer: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to HigherOne, and if so, how?
~angry customer: I used the 855-327-9411 number I found for on the GetHuman HigherOne customer phone number page I was on: HigherOne Customer Service Phone Number
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common HigherOne problems)
~angry customer: "Extension" was why I was trying to call.

~angry customer's review of HigherOne customer service

GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: I decided to write this review just because I am extremely frustrated with the way my claim is being handled. Anyway I went to our cypress creek college location in cedar park tx, since there is a higher one atm machine located there. I attempted to get $**.** from the ATM machine itself. While waiting for my money to come out the screen kept saying "transaction being processed" for a good *-* minutes. After what appeared to be my transaction being processed and my money being given. The ATM machine went back to the home screen and never issued my money. I immediately went to my account and the bank had the never to deduct **$ from my account when I never got any money from their ATM. It has been a horrible experience with getting it credited back to my account. If only they would send someone to go out and count the money at the ATM they would realize their atm is over in funds. I am still waiting for my **$ to be issued to me and has been over * weeks to get this issue resolved for
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~angry customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a two out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~angry customer: For that I would say one out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his HigherOne customer service problem that occurred on November 5th, 2017.

HigherOne

2.56 of 5 stars | 93 reviews

~angry customer's HigherOne Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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