Hotmail: David was located in Manila, the Philippines. I...

A Hotmail customer review by GetHuman user ~clam fancier from November 16th, 2017

Background on ~clam fancier's case

GetHuman: ~clam fancier - can you tell our other Hotmail customers when your case took place?
~clam fancier: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to Hotmail, and if so, how?
~clam fancier: I used a help page I found on the GetHuman Hotmail customer service contact info page: Contact Hotmail Customer Service
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~clam fancier a list of common Hotmail problems)
~clam fancier: "Update account information" was why I was trying to contact.

~clam fancier's review of Hotmail customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clam fancier: David was located in Manila, the Philippines. I deplore off-shoring of tech support like this, but he was certainly helpful and I hope my problem will soon be resolved.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~clam fancier: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clam fancier: I'd give them a three out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~clam fancier: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~clam fancier: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clam fancier taken from his Hotmail customer service problem that occurred on November 10th, 2017.

Hotmail

1.38 of 5 stars | 203 reviews

~clam fancier's Hotmail Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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