Houston Chronicle: Hung up after ** minutes. Service is as bad as...

A Houston Chronicle customer review by GetHuman user GetHuman-178810 from November 10th, 2017

Background on GetHuman-178810's case

GetHuman: GetHuman-178810 - can you tell our other Houston Chronicle customers when your case took place?
GetHuman-178810: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman-178810: I used the 888-220-7211 number I found for on the GetHuman Houston Chronicle customer phone number page I was on: Houston Chronicle Customer Service Phone Number
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-178810 a list of common Houston Chronicle problems)
GetHuman-178810: "Delivery problem" was why I was trying to call.

GetHuman-178810's review of Houston Chronicle customer service

GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-178810: Hung up after ** minutes. Service is as bad as it can get. No one answers phone & Sunday paper is not delivered.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
GetHuman-178810: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-178810: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
GetHuman-178810: For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
GetHuman-178810: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-178810 taken from his Houston Chronicle customer service problem that occurred on November 3rd, 2017.

Houston Chronicle

2.25 of 5 stars | 116 reviews

GetHuman-178810's Houston Chronicle Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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