HughesNet: Human immediately transferred me to automated a...

A HughesNet customer review by GetHuman user ~Miz Barkee from November 13th, 2017

Background on ~Miz Barkee's case

GetHuman: ~Miz Barkee - can you tell our other HughesNet customers when your case took place?
~Miz Barkee: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to HughesNet, and if so, how?
~Miz Barkee: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Miz Barkee a list of common HughesNet problems)
~Miz Barkee: "Update account information" was why I was trying to call.

~Miz Barkee's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miz Barkee: Human immediately transferred me to automated answer system! Then I found out my replacement modem which I was told by two different people on two different calls was shipped a week ago was actually on back order and I wouldn't receive it for another * days! If Hughesnet wasn't my only alternative, I would never use it!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Miz Barkee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miz Barkee: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Miz Barkee: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Miz Barkee: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miz Barkee taken from his HughesNet customer service problem that occurred on November 5th, 2017.

HughesNet

2.56 of 5 stars | 132 reviews

~Miz Barkee's HughesNet Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HughesNet, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HughesNet in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!