HughesNet: I have had a very horrible experience with hugh...

A HughesNet customer review by GetHuman user ~xReservoirdogx from November 13th, 2017

Background on ~xReservoirdogx's case

GetHuman: ~xReservoirdogx - can you tell our other HughesNet customers when your case took place?
~xReservoirdogx: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to HughesNet, and if so, how?
~xReservoirdogx: I used the 866-347-3292 number I found for on the GetHuman HughesNet customer phone number page I was on: HughesNet Customer Service Phone Number
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~xReservoirdogx a list of common HughesNet problems)
~xReservoirdogx: "Cancel service" was why I was trying to call.

~xReservoirdogx's review of HughesNet customer service

GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xReservoirdogx: I have had a very horrible experience with hughesnet!!! I never speak to an english speaking person that understands me and that I can understand, then I pay for the GEN* and it is still not that fast.... So i switched to Exede and it actually worked and is a whole lot cheaper, and the people do speak enligh.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~xReservoirdogx: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xReservoirdogx: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~xReservoirdogx: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~xReservoirdogx: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xReservoirdogx taken from his HughesNet customer service problem that occurred on November 9th, 2017.

HughesNet

2.56 of 5 stars | 132 reviews

~xReservoirdogx's HughesNet Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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