ideeli charged me for items it never sent to me...

A Ideeli customer review by GetHuman user ~ShopperGirl from November 9th, 2017

Background on ~ShopperGirl's case

GetHuman: ~ShopperGirl - can you tell our other Ideeli customers when your case took place?
~ShopperGirl: Yeah. It was morning, on November 1st.
GetHuman: Did you reach out to Ideeli, and if so, how?
~ShopperGirl: I used a help page I found on the GetHuman Ideeli customer service contact info page: Contact Ideeli Customer Service
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows ~ShopperGirl a list of common Ideeli problems)
~ShopperGirl: "Cancel order" was why I was trying to contact.

~ShopperGirl's review of Ideeli customer service

GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ShopperGirl: ideeli charged me for items it never sent to me and put a fake shipping number on my account page (UPS has no record of the shipment). They have yet to resolve it. DO NOT ORDER ANYTHING FROM THIS COMPANY. If there is a class action plaintiff's lawyer out there, you should take on this one!
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
~ShopperGirl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ShopperGirl: I'd give them a one out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
~ShopperGirl: For that I would say one out of five.
GetHuman: And finally- any advice for other Ideeli customers?
~ShopperGirl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ShopperGirl taken from his Ideeli customer service problem that occurred on November 1st, 2017.

Ideeli

1.00 of 5 stars | 31 reviews

~ShopperGirl's Ideeli Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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