Ikea: Extremely helpful, though I did have frustratio...

A Ikea customer review by GetHuman user ~Johnny Midnight from November 15th, 2017

Background on ~Johnny Midnight's case

GetHuman: ~Johnny Midnight - can you tell our other Ikea customers when your case took place?
~Johnny Midnight: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Ikea, and if so, how?
~Johnny Midnight: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnny Midnight a list of common Ikea problems)
~Johnny Midnight: "Warranty claim" was why I was trying to call.

~Johnny Midnight's review of Ikea customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnny Midnight: Extremely helpful, though I did have frustration finding a valid phone number. This website is awesome! Thanks so much.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
~Johnny Midnight: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnny Midnight: I'd give them a two out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
~Johnny Midnight: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
~Johnny Midnight: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnny Midnight taken from his Ikea customer service problem that occurred on November 7th, 2017.

Ikea

1.86 of 5 stars | 242 reviews

~Johnny Midnight's Ikea Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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