Ikea: This is the worst customer service department e...

A Ikea customer review by GetHuman user GetHuman-77908 from November 15th, 2017

Background on GetHuman-77908's case

GetHuman: GetHuman-77908 - can you tell our other Ikea customers when your case took place?
GetHuman-77908: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Ikea, and if so, how?
GetHuman-77908: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number
GetHuman: And which of these common Ikea customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77908 a list of common Ikea problems)
GetHuman-77908: "Returns" was why I was trying to call.

GetHuman-77908's review of Ikea customer service

GetHuman: So how would you sum up your experience for GetHuman's Ikea customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77908: This is the worst customer service department ever. I didn't talk to anyone after ** calls. Took the goods back to be given the wrong goods once again and in the *nd delivery of goods they were used ones which obviously someone else had returned. Problems still not solved.
GetHuman: Let's quantify your experience contacting Ikea. On a scale of 1 to 5, how easy is it go get help on a Ikea problem?
GetHuman-77908: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77908: I'd give them a four out of five on communication.
GetHuman: And what about Ikea's ability to quickly and effectively address your problem?
GetHuman-77908: For that I would say one out of five.
GetHuman: And finally- any advice for other Ikea customers?
GetHuman-77908: Call them early in the day or late. Don't forget any personal or account information you might need for Ikea to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77908 taken from his Ikea customer service problem that occurred on November 10th, 2017.

Ikea

1.86 of 5 stars | 242 reviews

GetHuman-77908's Ikea Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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