Illuminating Company: why cant u pay with a credit card unless u talk...

A Illuminating Company customer review by GetHuman user ~dan.the.man from November 15th, 2017

Background on ~dan.the.man's case

GetHuman: ~dan.the.man - can you tell our other Illuminating Company customers when your case took place?
~dan.the.man: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Illuminating Company, and if so, how?
~dan.the.man: I used the 800-589-3101 number I found for on the GetHuman Illuminating Company customer phone number page I was on: Illuminating Company Customer Service Phone Number
GetHuman: And which of these common Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~dan.the.man a list of common Illuminating Company problems)
~dan.the.man: "Meter reading" was why I was trying to call.

~dan.the.man's review of Illuminating Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dan.the.man: why cant u pay with a credit card unless u talk to a operater?? the only company in the world that cant take visa or mastercard unless u talk to an operator, no paying bills on weekends, cant even check your past due amount
GetHuman: Let's quantify your experience contacting Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a Illuminating Company problem?
~dan.the.man: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dan.the.man: I'd give them a four out of five on communication.
GetHuman: And what about Illuminating Company's ability to quickly and effectively address your problem?
~dan.the.man: For that I would say five out of five.
GetHuman: And finally- any advice for other Illuminating Company customers?
~dan.the.man: Call them early in the day or late. Don't forget any personal or account information you might need for Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dan.the.man taken from his Illuminating Company customer service problem that occurred on November 6th, 2017.

Illuminating Company

3.17 of 5 stars | 38 reviews

~dan.the.man's Illuminating Company Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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