Indianapolis Star: "Automated" voice prompts are slow and so imper...

A Indianapolis Star customer review by GetHuman user ~rockastone from November 28th, 2017

Background on ~rockastone's case

GetHuman: ~rockastone - can you tell our other Indianapolis Star customers when your case took place?
~rockastone: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Indianapolis Star, and if so, how?
~rockastone: I used the 317-444-4444 number I found for on the GetHuman Indianapolis Star customer phone number page I was on: Indianapolis Star Customer Service Phone Number
GetHuman: And which of these common Indianapolis Star customer issues best describes the reason you wanted to talk to them?
(Shows ~rockastone a list of common Indianapolis Star problems)
~rockastone: "Cancel subscription" was why I was trying to call.

~rockastone's review of Indianapolis Star customer service

GetHuman: So how would you sum up your experience for GetHuman's Indianapolis Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rockastone: "Automated" voice prompts are slow and so impersonal! This delivery issue has been going on for several weeks. Wet papers, no papers, missing sections of papers.
GetHuman: Let's quantify your experience contacting Indianapolis Star. On a scale of 1 to 5, how easy is it go get help on a Indianapolis Star problem?
~rockastone: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rockastone: I'd give them a four out of five on communication.
GetHuman: And what about Indianapolis Star's ability to quickly and effectively address your problem?
~rockastone: For that I would say three out of five.
GetHuman: And finally- any advice for other Indianapolis Star customers?
~rockastone: Call them early in the day or late. Don't forget any personal or account information you might need for Indianapolis Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rockastone taken from his Indianapolis Star customer service problem that occurred on November 26th, 2017.

Indianapolis Star

2.22 of 5 stars | 68 reviews

~rockastone's Indianapolis Star Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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