I went to the JCPenney's Salon in Holyoke, Mass...

A JCPenney customer review by GetHuman user ~AliciaMattson12 from November 7th, 2017

Background on ~AliciaMattson12's case

GetHuman: ~AliciaMattson12 - can you tell our other JCPenney customers when your case took place?
~AliciaMattson12: Yes I can. It was late at night, on October 28th.
GetHuman: Did you reach out to JCPenney, and if so, how?
~AliciaMattson12: I used the 800-322-1189 number I found for on the GetHuman JCPenney customer phone number page I was on: JCPenney Customer Service Phone Number
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~AliciaMattson12 a list of common JCPenney problems)
~AliciaMattson12: "Warranty claim" was why I was trying to call.

~AliciaMattson12's review of JCPenney customer service

GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AliciaMattson12: I went to the JCPenney's Salon in Holyoke, Massachusetts. The WORST service, color and cut. Im highly dissapointed I had to spend alot of money to get everything ruined. Never again will I go there.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~AliciaMattson12: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AliciaMattson12: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~AliciaMattson12: For that I would say two out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~AliciaMattson12: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AliciaMattson12 taken from his JCPenney customer service problem that occurred on October 28th, 2017.

JCPenney

2.06 of 5 stars | 80 reviews

~AliciaMattson12's JCPenney Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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