JetBlue: waited to hear from someone.never did cant get...

A JetBlue customer review by GetHuman user ~kashon swaby from November 13th, 2017

Background on ~kashon swaby's case

GetHuman: ~kashon swaby - can you tell our other JetBlue customers when your case took place?
~kashon swaby: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to JetBlue, and if so, how?
~kashon swaby: I used the 800-538-2583 number I found for on the GetHuman JetBlue customer phone number page I was on: JetBlue Customer Service Phone Number
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~kashon swaby a list of common JetBlue problems)
~kashon swaby: "Complaint" was why I was trying to call.

~kashon swaby's review of JetBlue customer service

GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kashon swaby: waited to hear from someone.never did cant get anyone on phone in nassau to enquire about change in flight.pragnent woman having pain wants to get home needed to change flight never got any one .if this is the way you all give services,iwill never fly with u again or recccomend u to any one ever again.i am highly upset about this situation .still have not gotten a response.she is due to stay untill sunday but feeling pain and having nose bleed ,wants to come home but cant get a agent in florida or nassau to change flight for today ********** ,she is also traveling with a * yrs kid & in a hotel room alone .so what the **** is wrong with your services ? i really dont think u want me to answer that.
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~kashon swaby: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kashon swaby: I'd give them a one out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~kashon swaby: For that I would say four out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~kashon swaby: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kashon swaby taken from his JetBlue customer service problem that occurred on November 9th, 2017.

JetBlue

3.17 of 5 stars | 41 reviews

~kashon swaby's JetBlue Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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