KFC: I travelled * miles to Laplata Md "Store Number...

A KFC customer review by GetHuman user ~rdrum from November 18th, 2017

Background on ~rdrum's case

GetHuman: ~rdrum - can you tell our other KFC customers when your case took place?
~rdrum: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to KFC, and if so, how?
~rdrum: I used the 800-225-5532 number I found for on the GetHuman KFC customer phone number page I was on: KFC Customer Service Phone Number
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~rdrum a list of common KFC problems)
~rdrum: "Make a Complaint" was why I was trying to call.

~rdrum's review of KFC customer service

GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rdrum: I travelled * miles to Laplata Md "Store Number ***, Manager named Tracy!" The customer service on drive thru was terrible, the employee greeted me by saying hold please, she then responds back * minutes later and asked if she can help with something. I immediately gave her my order and asked for the * piece special, her reply was hold on please she then comes back ten minutes later and tells me... We don't have any grilled chicken its going to be about twenty minutes, I then responded and asked for original, she gain replied hold on, five minutes later she say we don't have any original its going to be another twenty minutes. I then asked to speak to the manager, she then say just pull and you can speak to her. The manager then had me waiting * minutes, while looking at me waiting as if to say.. yeah your going to wait till I'll get to your ***. When she came to the window she abruptly slammed open the window and said you want to speak to me in her ghetto tone. I said **** yeah
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~rdrum: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rdrum: I'd give them a three out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~rdrum: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
~rdrum: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rdrum taken from his KFC customer service problem that occurred on November 8th, 2017.

KFC

3.48 of 5 stars | 164 reviews

~rdrum's KFC Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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