Back into a loop of trying to get my new kindle...

A Kindle customer review by GetHuman user ~kc from November 13th, 2017

Background on ~kc's case

GetHuman: ~kc - can you tell our other Kindle customers when your case took place?
~kc: Sure. It was evening, on November 4th.
GetHuman: Did you reach out to Kindle, and if so, how?
~kc: I used the 866-321-8851 number I found for on the GetHuman Kindle customer phone number page I was on: Kindle Customer Service Phone Number
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~kc a list of common Kindle problems)
~kc: "Complaint" was why I was trying to call.

~kc's review of Kindle customer service

GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kc: Back into a loop of trying to get my new kindle exchanged. Seems if it is a gift, there is more hassle than help. Great to know just before the holiday season.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~kc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kc: I'd give them a four out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~kc: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
~kc: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kc taken from his Kindle customer service problem that occurred on November 4th, 2017.

Kindle

4.24 of 5 stars | 297 reviews

~kc's Kindle Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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