Kmart: THANK YOU - Mike was manager in your Golden Gat...

A Kmart customer review by GetHuman user ~IN MEMORY OF KELLI from November 16th, 2017

Background on ~IN MEMORY OF KELLI's case

GetHuman: ~IN MEMORY OF KELLI - can you tell our other Kmart customers when your case took place?
~IN MEMORY OF KELLI: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Kmart, and if so, how?
~IN MEMORY OF KELLI: I used the 866-562-7848 number I found for on the GetHuman Kmart customer phone number page I was on: Kmart Customer Service Phone Number
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows ~IN MEMORY OF KELLI a list of common Kmart problems)
~IN MEMORY OF KELLI: "Change order" was why I was trying to call.

~IN MEMORY OF KELLI's review of Kmart customer service

GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IN MEMORY OF KELLI: THANK YOU - Mike was manager in your Golden Gate, FL store. There were some pink ribbon soaps on sale, I was on my way to a RELAY FOR LIFE (ACS), and he reduced them to $*.**.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
~IN MEMORY OF KELLI: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IN MEMORY OF KELLI: I'd give them a one out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
~IN MEMORY OF KELLI: For that I would say two out of five.
GetHuman: And finally- any advice for other Kmart customers?
~IN MEMORY OF KELLI: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IN MEMORY OF KELLI taken from his Kmart customer service problem that occurred on November 11th, 2017.

Kmart

2.00 of 5 stars | 53 reviews

~IN MEMORY OF KELLI's Kmart Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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