Went to the LabCorp in Herndon, VA. An older ge...

A LabCorp customer review by GetHuman user ~Unhappy Customer from November 18th, 2017

Background on ~Unhappy Customer's case

GetHuman: ~Unhappy Customer - can you tell our other LabCorp customers when your case took place?
~Unhappy Customer: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to LabCorp, and if so, how?
~Unhappy Customer: I used the 888-522-2677 number I found for on the GetHuman LabCorp customer phone number page I was on: LabCorp Customer Service Phone Number
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common LabCorp problems)
~Unhappy Customer: "I need to change my appointmen" was why I was trying to call.

~Unhappy Customer's review of LabCorp customer service

GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Went to the LabCorp in Herndon, VA. An older gentlemen was at the desk and he also drew my blood. He was creepy and made a sexually harrassing comment when I asked if I should take off my jacket. I would never go back to this location. I only hope my results get transmitted correctly to the doctor who ordered the tests.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Unhappy Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his LabCorp customer service problem that occurred on November 13th, 2017.

LabCorp

3.20 of 5 stars | 200 reviews

~Unhappy Customer's LabCorp Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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