Lenovo: On-line build process is flawed, machines built...

A Lenovo customer review by GetHuman user GetHuman-414405 from November 3rd, 2017

Background on GetHuman-414405's case

GetHuman: GetHuman-414405 - can you tell our other Lenovo customers when your case took place?
GetHuman-414405: Yes I can. It was late at night, on October 27th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman-414405: I used the 855-253-6686 number I found for on the GetHuman Lenovo customer phone number page I was on: Lenovo Customer Service Phone Number
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-414405 a list of common Lenovo problems)
GetHuman-414405: "Warranty claim" was why I was trying to call.

GetHuman-414405's review of Lenovo customer service

GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-414405: On-line build process is flawed, machines built in China with poor QA*QC, sales support is firewalled from tech support. Unresponsive customer response with multiple layers of bureaucracy not empowered to solve problems. Not recommended for business buyers. Very weird business model.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
GetHuman-414405: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-414405: I'd give them a five out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
GetHuman-414405: For that I would say two out of five.
GetHuman: And finally- any advice for other Lenovo customers?
GetHuman-414405: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-414405 taken from his Lenovo customer service problem that occurred on October 27th, 2017.

Lenovo

2.20 of 5 stars | 85 reviews

GetHuman-414405's Lenovo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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