Lenovo: it is insane to have to pay a high price just t...
A Lenovo customer review by GetHuman user ~Lynn Loucks from November 26th, 2017
Background on ~Lynn Loucks's case
GetHuman: ~Lynn Loucks - can you tell our other Lenovo customers when your case took place?
~Lynn Loucks: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynn Loucks a list of common Lenovo problems)
~Lynn Loucks: "Returns" was why I was trying to call.
~Lynn Loucks's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynn Loucks: it is insane to have to pay a high price just to get an answer to a question
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~Lynn Loucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynn Loucks: I'd give them a four out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~Lynn Loucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~Lynn Loucks: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynn Loucks taken from his Lenovo customer service problem that occurred on November 19th, 2017.