Light In The Box: They have a ** day returm polivy on all merchan...

A Light In The Box customer review by GetHuman user ~rob from November 11th, 2017

Background on ~rob's case

GetHuman: ~rob - can you tell our other Light In The Box customers when your case took place?
~rob: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
~rob: I used a help page I found on the GetHuman Light In The Box customer service contact info page: Contact Light In The Box Customer Service
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~rob a list of common Light In The Box problems)
~rob: "Track an Order" was why I was trying to contact.

~rob's review of Light In The Box customer service

GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rob: They have a ** day returm polivy on all merchandie ..I bought a *** pc tablet ..it broke * mths later ...no refunds or replacement . Stay Away ...buy from a reputable delaer !
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~rob: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rob: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~rob: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~rob: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rob taken from his Light In The Box customer service problem that occurred on November 8th, 2017.

Light In The Box

1.34 of 5 stars | 291 reviews

~rob's Light In The Box Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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