Logitech: I purchased the MK*** Kybd at full price of...

A Logitech customer review by GetHuman user ~Teia11 from November 21st, 2017

Background on ~Teia11's case

GetHuman: ~Teia11 - can you tell our other Logitech customers when your case took place?
~Teia11: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Logitech, and if so, how?
~Teia11: I used the 866-632-5644 number I found for on the GetHuman Logitech customer phone number page I was on: Logitech Customer Service Phone Number
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~Teia11 a list of common Logitech problems)
~Teia11: "Warranty claim" was why I was trying to call.

~Teia11's review of Logitech customer service

GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teia11: I purchased the MK*** Kybd at full price of $**.** because I could not find discount code. Same day it arrived, I was offered VIP service* found same Kybd for $** less. Asked for credit on my acct. Was told to ship *st kybd back, wait * weeks for refund, and then hope that the VIP Kybd was still on sale. I will never purchase from them again. I have used PCs since ****, * have been a very loyal customer since they opened their doors: NEVER, EVER again.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~Teia11: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teia11: I'd give them a three out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~Teia11: For that I would say five out of five.
GetHuman: And finally- any advice for other Logitech customers?
~Teia11: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teia11 taken from his Logitech customer service problem that occurred on November 17th, 2017.

Logitech

3.13 of 5 stars | 164 reviews

~Teia11's Logitech Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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