Los Angeles Department of Water & Power: The man was a total jerk. They ask these framed...
A Los Angeles Department of Water & Power customer review by GetHuman user ~Jongo from October 31st, 2017
Background on ~Jongo's case
GetHuman: ~Jongo - can you tell our other Los Angeles Department of Water & Power customers when your case took place?
~Jongo: Yeah. It was evening, on October 24th.
GetHuman: Did you reach out to Los Angeles Department of Water & Power, and if so, how?
GetHuman: And which of these common Los Angeles Department of Water & Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Jongo a list of common Los Angeles Department of Water & Power problems)
~Jongo: "Billing and payments" was why I was trying to call.
~Jongo's review of Los Angeles Department of Water & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Department of Water & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jongo: The man was a total jerk. They ask these framed questions that aren't yes*no, then get really frustrated when it takes you more than * word to answer.*"Sir, is there a gate at this apartment building" *"Yes, but just buzz the front door and the landlord will show the guy to it" *"Sir, that's not what I'm asking! Is there a gate?!" *"Yes, but you can easily access it. I see your guys here all the time. The front door..." *"Sir! I'm not talking about a front door! I'm talking about the GATE. Is there a buzzer by the gate?!"*"No. The landlord will let you in if you buzz him."*"Sir. I'm only talking about outside!"*"The apartment is courtyard style. It's all indoor*outdoor. The gate is around the premises and the lanlord will show you the way"*"Sir. Oh"**Unbelievable. As bad as DMV.
GetHuman: Let's quantify your experience contacting Los Angeles Department of Water & Power. On a scale of 1 to 5, how easy is it go get help on a Los Angeles Department of Water & Power problem?
~Jongo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jongo: I'd give them a four out of five on communication.
GetHuman: And what about Los Angeles Department of Water & Power's ability to quickly and effectively address your problem?
~Jongo: For that I would say five out of five.
GetHuman: And finally- any advice for other Los Angeles Department of Water & Power customers?
~Jongo: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Department of Water & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jongo taken from his Los Angeles Department of Water & Power customer service problem that occurred on October 24th, 2017.