Lufthansa: The recorded flight information*only lists U.S...

A Lufthansa customer review by GetHuman user ~Sal Carmosino from November 27th, 2017

Background on ~Sal Carmosino's case

GetHuman: ~Sal Carmosino - can you tell our other Lufthansa customers when your case took place?
~Sal Carmosino: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
~Sal Carmosino: I used the 800-645-3880 number I found for on the GetHuman Lufthansa customer phone number page I was on: Lufthansa Customer Service Phone Number
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Sal Carmosino a list of common Lufthansa problems)
~Sal Carmosino: "Special Request" was why I was trying to call.

~Sal Carmosino's review of Lufthansa customer service

GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sal Carmosino: The recorded flight information*only lists U.S cities. The recording does not indicate how information can be obtained*for Lufthansa International Flights. The agent at the JFK button number * advised that she could give me that information...*which she did. Shouldnt there be a button*for International Lufthansa flights?
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Sal Carmosino: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sal Carmosino: I'd give them a four out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Sal Carmosino: For that I would say three out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Sal Carmosino: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sal Carmosino taken from his Lufthansa customer service problem that occurred on November 18th, 2017.

Lufthansa

3.50 of 5 stars | 122 reviews

~Sal Carmosino's Lufthansa Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lufthansa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lufthansa in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!