Lumosity: I was not able to speak with a representative b...

A Lumosity customer review by GetHuman user ~nancyspiano from November 16th, 2017

Background on ~nancyspiano's case

GetHuman: ~nancyspiano - can you tell our other Lumosity customers when your case took place?
~nancyspiano: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Lumosity, and if so, how?
~nancyspiano: I used the 877-777-0502 number I found for on the GetHuman Lumosity customer phone number page I was on: Lumosity Customer Service Phone Number
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~nancyspiano a list of common Lumosity problems)
~nancyspiano: "Lower my bill" was why I was trying to call.

~nancyspiano's review of Lumosity customer service

GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nancyspiano: I was not able to speak with a representative because I was told that both mail boxes at the two numbers I called were full. Perhaps this is because this is a holiday. I need to know if you just put a charge on my American Express card. Please contact me at *** ***-**** and leave a message if you get our voice mail. OR, please contact me at *****@***.com.*American Express thinks this may be a fraudulent charge. Please advise asap. Thank you.
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~nancyspiano: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nancyspiano: I'd give them a three out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~nancyspiano: For that I would say two out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~nancyspiano: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nancyspiano taken from his Lumosity customer service problem that occurred on November 14th, 2017.

Lumosity

1.23 of 5 stars | 78 reviews

~nancyspiano's Lumosity Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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